Privacy Policy
1 Information We Collect
We collect personal information that you voluntarily provide to us when placing an order, subscribing to newsletters, or contacting our team. This includes your name, phone number, shipping address, billing details, and email address.
2 Automated Data Collection (Log Files)
When you browse our website, our servers automatically log standard details provided by your browser. This includes your device's IP address, browser type and version, pages visited, time spent on the site, and other diagnostic technical metrics.
3 How We Use Your Information
The information we collect is processed to fulfill your orders, confirm product shipping, process your transactions efficiently, handle queries, prevent potentially fraudulent activity, and deliver targeted promotional marketing campaigns where consented.
4 Data Storage and Security
We adopt industry-standard security measures, including data encryption and secure SSL layers, to protect your personal data from unauthorized access, modification, or disclosure. However, no electronic transmission system over the internet can be guaranteed 100% secure.
5 Cookies and Tracking Mechanisms
Esthebalm uses cookies to enhance your personalized browsing experience, remember shopping cart items, and understand platform usage. You hold the choice to disable cookies through individual browser configurations, though certain site features may cease to function correctly.
6 Third-Party Data Disclosures
We do not sell, trade, or rent your personal data to outside parties. We only share essential delivery or transactional details with trusted operational third-party partners (such as courier services and payment processors) who assist us in managing our platform.
7 E-commerce and Payment Safety
All online financial transactions are handled securely via certified payment gateway interfaces. Esthebalm does not store, record, or retain your sensitive credit/debit card details or banking credentials on our company infrastructure.
8 Data Retention Periods
We retain your personal parameters only for as long as necessary to complete services requested by you, fulfill legal compliance obligations, resolve structural disputes, and enforce our core commercial agreements.
9 User Rights and Control
You possess specific rights over the personal information we maintain. Depending on geographical location, you have the operational right to access, modify, correct, or request the absolute erasure of your personal details from our records at any stage.
10 Marketing and Opt-Out Choice
If you have subscribed to receive promotional content regarding our anti-aging solutions, you may unsubscribe or opt-out at any time by clicking the designated link situated at the bottom of our emails or contacting our customer service desk.
11 Third-Party External Web Links
Our website might host functional references or redirection links leading to external platforms. Please note that Esthebalm possesses no authority over external privacy frameworks, and we cannot accept accountability for their independent data actions.
12 Children's Privacy Governance
Our skincare marketplace is designed strictly for adults and individuals aged 18 or older. We do not knowingly gather tracking records from minors. If we detect a collection anomaly involving minors, we take immediate steps to delete the records.
13 Cross-Border Data Transfers
The data we collect may be processed and stored securely across external servers located globally. By navigating our platform and submitting information, you recognize and authorize potential secure cross-border operational data transfers.
14 Updates to This Privacy Framework
We reserve the operational privilege to amend or upgrade our privacy parameters periodically to reflect logistical changes or statutory requirements. All active edits will immediately display here, tagged with an updated revision date.
15 Contacting Our Privacy Officer
For any direct clarification, questions, or requests concerning this policy, data processing, or your personal choices, feel free to reach our dedicated administrative support team via our official contact channel on our web portal.